Effective Date: 8 June 2026

Welcome to Jikoa.co.ke. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our platform, you agree to comply with the terms outlined below.

1. General Overview

Jikoa Kitchenware is a Kenyan-based supplier and manufacturer of fabricated kitchenware products. These Terms apply to all visitors, users, and customers accessing our website or placing orders.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Use of Website

By using this website, you agree that:

• You are at least 18 years old or using the site under parental/guardian supervision
• You will provide accurate and complete information
• You will not misuse the website for fraudulent or illegal activity
• You will not attempt to interfere with website functionality or security

3. Product Information

We strive to ensure all product descriptions, images, and prices are accurate.

However:

• Product specifications may vary slightly due to fabrication processes
• Prices are subject to change without prior notice
• We reserve the right to discontinue or modify products at any time

4. Orders and Payment

• All orders are subject to acceptance and availability
• Orders are confirmed only after successful payment verification
• We reserve the right to cancel any order suspected of fraud or misuse
• Prices displayed are in Kenyan Shillings (KES) unless stated otherwise

5. Shipping and Delivery

• Delivery timelines and charges are outlined in our Shipping Policy
• We aim to deliver across Kenya within the stated timeframes
• Delays caused by third-party logistics providers or unforeseen events are beyond our control

6. Returns and Refunds

• Returns and refunds are governed by our Returns & Refund Policy
• Items must be reported within the specified timeframe after delivery
• Custom-fabricated items may not be eligible for return unless defective or incorrect

7. Intellectual Property

All content on this website, including logos, images, product designs, and text, is the property of Jikoa Kitchenware unless stated otherwise.

You may not:

• Copy
• Reproduce
• Distribute
• Modify

any content without written permission.

8. Limitation of Liability

Jikoa Kitchenware shall not be held liable for:

• Indirect or consequential damages
• Delays in delivery caused by third parties
• Misuse of products after delivery
• Losses resulting from website downtime or technical errors

9. User Accounts

If you create an account on our website:

• You are responsible for maintaining account confidentiality
• You are responsible for all activities under your account
• We reserve the right to suspend accounts suspected of misuse

10. Third-Party Services

We may use third-party services such as:

• Payment gateways
• Courier companies
• Website plugins or tools

We are not responsible for the policies or actions of these third parties.

11. Termination of Access

We reserve the right to restrict or terminate access to our website if:

• There is suspected fraud
• There is violation of these Terms
• There is misuse of services

12. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be handled under Kenyan jurisdiction.

13. Contact Information

For inquiries regarding these Terms:

Jikoa Kitchenware
Phone/WhatsApp: +254 790 187 673
Email: sales@jikoa.co.ke
Location: Ladhies Road, Nairobi, Kenya