Effective Date: 8 June 2026

At Jikoa.co.ke, we are committed to delivering your kitchenware and home essentials quickly, safely, and efficiently across Kenya.

1. Order Processing

• Orders are processed within 1–24 hours after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Once your order is confirmed and dispatched, you will receive a notification via phone, SMS, WhatsApp, or email.

2. Delivery Coverage

We currently deliver country wide and across most major towns and regions in Kenya, including:

• Nairobi
• Mombasa
• Kisumu
• Nakuru
• Eldoret
• Thika
• Nyeri
• Meru
• Kakamega
• Other towns nationwide

If you are unsure whether we deliver to your area, please contact us before placing your order.

3. Delivery Timelines

Estimated delivery timelines:

Delivery timelines may vary slightly due to weather conditions, courier delays, holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping costs are calculated based on:

• Delivery location
• Package size and weight
• Courier charges

The applicable delivery fee will be communicated during checkout or order confirmation.

We may occasionally offer free delivery promotions on selected products or order values.

5. Order Tracking

Customers may track delivery progress through direct communication with our support team.

For assistance regarding your shipment, contact:

• Phone/WhatsApp: 0790 187 673
• Email: sales@jikoa.co.ke

6. Failed Deliveries

A delivery may be considered unsuccessful if:

• The provided phone number is unreachable
• The delivery address is incorrect or incomplete
• The customer is unavailable to receive the package

In such cases, our team will attempt to contact you to arrange redelivery. Additional delivery charges may apply.

7. Inspection Upon Delivery

Please inspect your package upon delivery before accepting it.

If your order arrives damaged, incomplete, or incorrect, notify us within 48 hours with photos or videos for faster resolution.

8. Delays Beyond Our Control

While we strive to meet all delivery timelines, Jikoa.co.ke shall not be held responsible for delays caused by:

• Courier service disruptions
• Severe weather
• Political unrest
• Natural disasters
• Public holidays
• Other unforeseen events beyond our control

9. Contact Information

For delivery inquiries, support, or assistance, please contact:

Jikoa.co.ke
Phone/WhatsApp: 0790 187 673
Email: sales@jikoa.co.ke
Location: Ladhies Road,Nairobi, Kenya